Outsourcing is the process whereby a company entrusts the execution of certain tasks or processes to an outside vendor on a regular basis. Outsourced resources may include just personnel executing certain tasks, or other resources as well, including hardware, software, facilities and processes.

With outsourcing, delegated functions remain within the control of the company but are executed by a vendor whose knowledge, focus and fields of special expertise ensure the highest degree of efficiency.

Today, at a global level, the need to outsource some functions is a fact. This is an established and ever growing reality.